Neptune Resort | Mermaid Beach | Steps to Beach & Pacific Fair

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Neptune Resort Mermaid Beach Exterior photo

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Key details

About the Resort

32 Surf Parade, Mermaid Beach, 4218

Steps from the beach

Great

8.6

8.9

/10

4.2

4.3

Loved by Neptune Resort guests

Spacious rooms

Perfect location

Friendly staff

Heated outdoor pool

Clean amenities

"Fabulous clean pool with lots of lounge chairs around pool."

Carolyn from Australia

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"Great location with just a short walk to the beach and Pacific Fair shopping centre."

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"Washing machine and dryer a nice bonus."

Kevin from Australia

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4-star beachfront resort in Mermaid Beach

Location

Neptune Resort is situated on the stunning beaches of Mermaid Beach, offering direct access to the coastline. Guests can explore nearby attractions including Pacific Fair Shopping Centre and the vibrant Gold Coast nightlife. The resort is conveniently located, providing easy access to public transportation and local dining options.

Rooms

The hotel offers a variety of accommodations, from spacious two-bedroom apartments to luxurious penthouses. All apartments come equipped with full kitchens and private balconies, allowing guests to enjoy scenic views. Select rooms feature direct beach access, enhancing the coastal experience.

Amenities

Neptune Resort boasts an impressive Grand Pool Complex with a children's section and spa jets. The resort also provides a barbecue area, perfect for outdoor dining experiences. A games room is available, offering entertainment for all ages.

Dining

Guests can enjoy dining at the on-site café, which serves a range of delicious meals and fresh seafood. The resort is also conveniently located near several restaurants and cafes, providing further dining options. Takeaway meals are available, allowing guests to enjoy dining in the comfort of their rooms.

Family-Friendly Offerings

Neptune Resort provides family-friendly activities with a children's pool and playground to keep young guests entertained. The resort also features spacious accommodations suitable for families, ensuring comfort during their stay. Family activities are readily available in the local area, enhancing vacation experiences.

Highlights

Location: Direct access to Mermaid Beach

Rooms: Two-bedroom apartments with full kitchens

Amenities: Grand Pool Complex with children's section

Dining: On-site café serving fresh seafood

“This property excels with its prime position near Pacific Fair and Broadbeach, making local exploration effortless; the apartments themselves are well-equipped for longer stays, offering practical amenities like in-unit laundry. In my opinion, the location and self-sufficiency make it a practical choice for independent travellers.”

Emma JohnsonEditor-in-Chief at Toresort

Location: Perfect

9.4/10Review score

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Highlights from guests

Guest ParkingStress-Free Parking

Free parking in the garage! Finding a spot was never an issue, making day trips easy and convenient.

Hans from Austria

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DiningCoffee Shop Bliss

The coffee shop downstairs was a great start to the day. The food and coffee were both excellent.

Olivia from Australia

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Room FeaturesBalcony Views

The apartment was huge and included two balconies! The full kitchen had a large fridge and dishwasher.

Isabelle from Canada

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Spa & LeisurePool and Jacuzzi

The pool and jacuzzi were perfectly clean. They were ideal for relaxing after a day of shopping.

Kenji from Japan

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Select your room type

Neptune Resort offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

1 Bedroom Apartment
2 persons
70 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
2 Bedroom Ocean View Penthouse
2 persons
90 sq. feet
2 Single beds
Air conditioning
Balcony
room details
2 Bedroom Apartment
2 persons
85 sq. feet
2 Single beds
Air conditioning
Balcony
room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

August 2026 - August 2027

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Check-in/ Check-out

Facilities

Neptune Resort offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.7/10Review score

General

No smoking on site
Wi-Fi
Free parking
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Security
Luggage storage
Lift
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Fitness centre
Tennis court

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Tours/Ticket assistance

Dining

Outdoor dining area

Business

Fax/Photocopying

Children

Cots

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Sun loungers
Garden area
BBQ facilities
Steam room
Jacuzzi

Room features

Air conditioning
Heating
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV

Room decor

Carpeted floor

Location

32 Surf Parade, Mermaid Beach, 4218

Explore Mermaid Beach

Pacific Fair Shopping Centre

5 minutes' walk

A premier shopping destination featuring over 400 retailers, upscale dining, and entertainment options.

The Star Gold Coast

8 minutes' walk

An iconic entertainment complex offering a casino, fine dining, and regular live shows for an exciting night out.

Gold Coast Convention and Exhibition Centre

10 minutes' walk

A major events venue hosting exhibitions, conventions, and concerts, conveniently located near the hotel.

Broadbeach

5 minutes' walk

A stunning beach known for its golden sands and surf, perfect for a day of sunbathing or enjoying water activities.

Go Ballooning

10 minutes' walk

Hot air balloon rides offering breathtaking views of the Gold Coast; book early for the best experience.

Miami Beach

12 minutes' drive

A quieter beach ideal for relaxation, with opportunities for swimming and picnicking in a serene environment.

Pizzey Park Skate Park

10 minutes' drive

A popular spot for thrill-seekers; features ramps for skateboarding and BMX biking. Equipment rentals are available.

Hideaway Kitchen and Bar

2 minutes' walk

A casual eatery serving contemporary Australian cuisine with fresh, local ingredients and a relaxing atmosphere.

The Beach Hotel

3 minutes' walk

A vibrant venue with ocean views serving fresh seafood and hearty pub fare. Perfect for casual dining and drinks.

Brio Emporium

3 minutes' walk

A delightful café known for its specialty coffee and homemade pastries in a cozy ambiance.

Dracula's Cabaret Gold Coast

4 minutes' walk

A unique dining experience with an exciting cabaret show, suitable for couples and families alike.

19 Karen Contemporary Artspace

10 minutes' walk

Showcasing contemporary art exhibitions, this gallery is a cultural gem featuring local and international artists.

Getting around

City Centre
Mermaid Beach 15 min · 4000 ft
Airports
Gold Coast (OOL) 28 min · 11.5 mi
Brisbane (BNE) 138 min · 57.1 mi

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Property information and rules

Check-in

from 14:00-17:00

Check-out

from 08:00-10:00

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in the entire hotel for free.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are not allowed.

Number of rooms:

Former name

BreakFree Neptune

Reviews and Ratings

Feedback about Neptune Resort from previous guests about their experience

Review score

Based on 408 verified reviews

8.5 /10

Great

90 %

Recommend

Breakfast

7.5/10

Cleanliness

8.8/10

Comfort

8.8/10

Facilities

8.7/10

Free WiFi

8.7/10

Location

9.4/10

Paid Wi-Fi

7.5/10

Staff

9.1/10

Value for money

8.8/10

Pros

Perfect location

Clean linen

Friendly staff

Cons

Dated facilities

Useless casting system

Noisy window

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Questions of the users

About Neptune Resort

Is it allowed to smoke on the balcony?

12 March 2024

Smoking is permitted on the balcony as long as the door to the apartment is closed.

Are there two-bedroom apartments with large double beds in both rooms?

25 February 2024

There's a two-bedroom apartment available with one large bed in one room, and the second room can have two singles pushed together to create a large king bed.

Do the units have a washing machine and dryer, and are there lifts in the building?

18 April 2024

All units come equipped with both a washing machine and dryer, and the building is accessible via three lifts.

Is it possible to reserve a room now and pay later?

7 January 2025

A one-night deposit is required to secure reservations, and this deposit can often be refunded depending on the cancellation policy associated with the booking.

Do all two-bedroom apartments come with two bathrooms?

30 May 2024

Unfortunately, only the two-bedroom Penthouse features two bathrooms. The standard two-bedroom apartments do not.

Are oven and stove top facilities available in the apartments?

20 June 2024

Yes, all apartments include convection ovens and stove tops for guest use.

Is parking available, and what is the height clearance?

21 February 2024

Undercover parking is available for guests, with a height clearance of 2.1 meters.

Are bath towels provided, and can additional clean towels be requested during the stay?

17 July 2024

Two clean bath towels are provided upon arrival, and guests can request more at the reception office as needed during their stay.

Can a large double bed be arranged in the second bedroom of a two-bedroom apartment instead of singles?

22 March 2025

Yes, a large double bed can be organized in the second bedroom prior to arrival.

What is the noise policy for guests wishing to book for a group?

14 April 2024

There are by-laws regarding noise and access times that must be followed at all times, ensuring a respectful environment for all guests.

Are there options to split beds in a room for different sleeping arrangements?

29 March 2024

Yes, arrangements can be made to split beds into singles, but this must be requested in advance as not all apartments can accommodate it.

How can extra guests be accommodated in a two-bedroom unit that is designed for four?

11 August 2024

If five guests are inputted in the booking search, the extra charge for a fifth guest will be calculated automatically. A fold-out rollaway bed will be set up in the lounge room.

What security deposit is required during the booking process?

23 September 2024

A security deposit of $200 is required for all apartments, while a $500 bond is needed for the penthouse.